Retailers Look to Improved Returns Processing to Reduce Consumer Return Fraud and Lower Overall Costs

AUSTIN, Texas–(BUSINESS WIRE)–Summer is winding down, and as consumers turn their focus toward back-to-school shopping, retailers are already in the thick of preparing for the holidays. The planning required to support an industry which secures as much as 40 percent of its annual revenues in the fourth quarter is an exhausting process. One particularly daunting task is as inevitable as the holidays themselves — handling the onslaught of returns that follow as soon as the gifts are unwrapped.