Customer service is an essential facet of any business, often touted as a priority among independent retailers. With today’s loss prevention technology and its capacity for high levels of security, however, it is possible to hinder sales by making it too difficult for customers to find and buy what they want. The line between loss prevention and sales loss, as Wren Solutions CEO Andrew Wren describes in this podcast, is fine, but essential for retailers to address. What are some ways that retailers can ensure their products remain safe and sellable? Listen to this podcast and find out.
Andrew Wren on Customer Service and Loss Prevention: Two Sides of the Same Coin
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