Parking Pitfalls for Independent Retail Tenants


Do you have enough parking spaces for your customers, you and your staff? It’s a common problem The Lease Coach sees with both new and established businesses. [Read more]

Use Customer Experience to Increase Profits

woman helping customer

Customer experience or “CX” is not just a buzzword. It’s an approach that can win new customers, slash churn, and turn customers into evangelists. If your company isn’t utilizing the customer experience perspective, you’re leaving profits on the table. [Read more]

Three Simple Ways to Optimize Your Layout and Make Your Store More Appealing

woman shopping

Is your store layout a little stale? If so, you might be considering changing the layout of your store. [Read more]

Print in a Digital Age: A Marketing Success Story for a Small Indie Bookstore

Brick and Mortar

Joining the Rediscovered Books’ team in Boise, ID, was a surprise for me. After being in retail for 6 years I thought I knew what I was getting into. [Read more]

Negotiating Signage as a Retail Tenant

Retail Signage

It is much easier for customers to find your store if you have a prominent sign with your business name out front. [Read more]

Winning Window Designs

Window Displays

Spring is upon us; shoppers are emerging from their homes and into town. [Read more]

Empowering Employees to Improve Customer Service

Customer Service

What happens when there’s a problem? Workers need to know how to work through difficult situations with customers. [Read more]

Navigating the Amazon Marketplace for Increased Profits

Amazon Marketplace

Anyone who has tried to sell on Amazon knows it is not as easy as it looks. You have to determine which products will sell best, what the pricing should be, and what kind of shipping you want to provide. [Read more]

Four Customer Insights Retailers Should Track In-store


With in-store retail and ecommerce competing for customers’ business, it’s more important than ever for brick-and-mortar outlets to understand their customers’ behavior to remain competitive. [Read more]

2016 Business Leaders Forecast

2016 Business Leaders Forecast

The new year dawns, and with it comes a blizzard of emails and web site headlines shouting all sorts of promises and possibilities, all of which can leave one wondering which of them to trust. [Read more]