Faster than Black Friday shoppers to the sales rack, 2017 is upon us, and you’ve likely got an eye on things you can improve in the year ahead. [Read more]
Blogging is a huge part of business in today’s world. Every business needs a blog for countless reasons, but chief of them all is for connecting customers to your brand. [Read more]
Milk, eggs, cleaning supplies… your list is complete and you’re eagerly waiting to check out and get home. [Read more]
Mobile marketing has had an enormous impact on how brands interact with marketers in 2016. [Read more]
If a customer has a bad experience with your business, does it mean they will immediately leave you?
In the age of infinite choice, it is customer experience that is going to set retailers apart and create a satisfied customer who not only spends more, but also comes back again and again. [Read more]
According to a 2015 Gallup poll referenced on MediaPost.com, the most feared crime in the United States is having your credit card information stolen through a store purchase transaction. [Read more]
Customer experience or “CX” is not just a buzzword. It’s an approach that can win new customers, slash churn, and turn customers into evangelists. If your company isn’t utilizing the customer experience perspective, you’re leaving profits on the table. [Read more]