Retaining Customers After a Negative Experience

Customer Thermometer

If a customer has a bad experience with your business, does it mean they will immediately leave you?
[Read more]

Make Your Customers Feel Special

Bureau West

There are several tactics to providing a great experience, but they all come down to one thing: making the customer feel recognized as an individual, rather than “just another customer.” [Read more]

Using Old Fashioned Customer Service

Helping customer

In the age of infinite choice, it is customer experience that is going to set retailers apart and create a satisfied customer who not only spends more, but also comes back again and again. [Read more]

Five Tips to Soothe Cyber Security Fears

Online Security

According to a 2015 Gallup poll referenced on MediaPost.com, the most feared crime in the United States is having your credit card information stolen through a store purchase transaction. [Read more]

Use Customer Experience to Increase Profits

woman helping customer

Customer experience or “CX” is not just a buzzword. It’s an approach that can win new customers, slash churn, and turn customers into evangelists. If your company isn’t utilizing the customer experience perspective, you’re leaving profits on the table. [Read more]

Gamification: Level Up Your Store

Gamification

Customer rewards keep people coming back to make more purchases and retailers of all kinds can use the popular and proven marketing strategy known as gamification to strengthen customer retention. [Read more]

Tips for Success in the Offprice Industry

Offprice Industry

The offprice business remains one of retailing’s fastest growing sectors. [Read more]

How to Create Lasting Retail Partnerships

Retail Partnership

Many retailers feel they are on their own when they begin in the industry or are growing or franchising their existing business. [Read more]

How Independent Retailers Can Effectively Use Engagement-Based Loyalty

Customer Loyalty

When you hear the word “loyalty,” chances are what comes to mind is some type of punch card or points-system – spend a certain amount of money, get something for free. [Read more]

4 Ways to Add Coupons to Your Marketing Strategy

Coupons and Marketing Strategies

As a consumer, there is a big chance that you have used a coupon to make a purchase in a store. As a small business retailer, you may not have used coupons in your business due to fear of underselling your value. [Read more]

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