Barcode Solutions with D.C. Jaymes & Co

dc james

D.C. Jaymes & Company has supplied independent retailers across the country with labeling and pricing solutions for over forty years. [Read more]

October is Breast Cancer Awareness Month

Breast Cancer Awareness

2016 celebrates 30 years of awareness, education and empowerment for NCBF, the National Breast Cancer Foundation. [Read more]

11 Actionable Ideas to Increase Website Engagement

Increase Web Engagement

User engagement is a clear indication of success for any website. [Read more]

Retaining Customers After a Negative Experience

Customer Thermometer

If a customer has a bad experience with your business, does it mean they will immediately leave you?
[Read more]

Can Retail Win the Skills Gap War?

retail associate

In retail, sales are greatly determined by interactions between customers and associates, and results are driven by quality rather than quantity of time spent in these interactions. [Read more]

Employee Relations and Customer Service: What’s the Connection?

employee

If you are a small retail business owner, you may have limited staff and management. Your employees might be a mix of salaried and hourly workers, full and part time, and include family members, students and interns. This group of workers is your greatest asset because they interact directly with your customers. [Read more]

Using Old Fashioned Customer Service

Helping customer

In the age of infinite choice, it is customer experience that is going to set retailers apart and create a satisfied customer who not only spends more, but also comes back again and again. [Read more]

Use Customer Experience to Increase Profits

woman helping customer

Customer experience or “CX” is not just a buzzword. It’s an approach that can win new customers, slash churn, and turn customers into evangelists. If your company isn’t utilizing the customer experience perspective, you’re leaving profits on the table. [Read more]

Beyond Shipping

Starboxes

Many companies view shipping the same way they might look at utilities or phone service: a necessary evil, a cost of doing business. [Read more]

How Phones Can Improve Customer Service

Customer Service

Delivering superior customer service is certainly a top priority for independent retailers, and a key way to set themselves apart from the big-box retailers. [Read more]

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