Recognizing and Preventing Hidden Loss

While not classified as shrink, hidden losses are just as detrimental to the retailer’s bottom line as theft.

Indies Profit from Unique Gifts and Smart Business Tactics

While unique merchandise draws customers, smart business tactics help drive home the sale.

Offline and Online Service

As brick and mortar retailers join the online community in an effort to reach more customers, many are at a loss for the appropriate marketing and customer service strategies for their virtual store. Used to face-to-face interaction in which a smile and a greeting could make a sale, traditional brick and mortar retailers are now [...]

Retail Pet Peeves

No matter your role in the retail game, we have all faced the good and the annoying, recognizing the right and wrong of retail actions

Holiday Sales Require Deeper Customer Connections

Deeper connections with consumers can help drive higher levels of purchase intent, response rates, online engagement and advocacy.

Consumers Tell Retailers How They Feel via Video Research

An inside look into what customers love and loathe could mean the difference between record sales or bankruptcy.

Indie Retail Success with Mystery Shopping

For an independent retailer starting with one store, Ashby has become a successful entrepreneur, recognizing that customer satisfaction is the primary key to success.

Say ‘I do’ to Independent Retailer Gift Registries

Independent retailers, especially those retailing kitchenware, can build their bridal business now by committing to excellent customer service.

Save With Continental Wholesale

Continental Wholesale deals in truckloads and pallet-lots of store liquidations, shelf pulls, store closeouts, and excess inventory.

Michelle and Scott’s Proud to Service Independent Retailers

Michelle and Scott’s targets indies, supplying products that make money, and compete with big box stores.

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