2016 celebrates 30 years of awareness, education and empowerment for NCBF, the National Breast Cancer Foundation. [Read more]
If a customer has a bad experience with your business, does it mean they will immediately leave you?
In retail, sales are greatly determined by interactions between customers and associates, and results are driven by quality rather than quantity of time spent in these interactions. [Read more]
If you are a small retail business owner, you may have limited staff and management. Your employees might be a mix of salaried and hourly workers, full and part time, and include family members, students and interns. This group of workers is your greatest asset because they interact directly with your customers. [Read more]
In the age of infinite choice, it is customer experience that is going to set retailers apart and create a satisfied customer who not only spends more, but also comes back again and again. [Read more]
Customer experience or “CX” is not just a buzzword. It’s an approach that can win new customers, slash churn, and turn customers into evangelists. If your company isn’t utilizing the customer experience perspective, you’re leaving profits on the table. [Read more]
Many companies view shipping the same way they might look at utilities or phone service: a necessary evil, a cost of doing business. [Read more]
Delivering superior customer service is certainly a top priority for independent retailers, and a key way to set themselves apart from the big-box retailers. [Read more]