Retailers Starting To Embrace Social Media

SocialSMALL

A new report reinforces what many savvy retailers already know: social media works as a way of reaching customers. Now you have to implement it.




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Is Your Store “Customer Friendly”?

An analysis from Retail Customer Experience.com has taken a close look at how customers perceive retail outlets, and the findings are surprising. In the study, it’s noted that something as simple as an end-cap with corners can trigger an ancient avoidance-response system within people, whose brain sees sharp corners as a danger, and turn away. […]



10 Management Tips

Sir Terry Leahy, CEO of Tesco, Britain’s largest supermarket chain, offered ten management lessons, recently at the National Retail Federation’s (NRF) Annual Conference in New York. They are: Find the truth. Don’t just rely on research or past experience. Find out where your company stands now by talking directly to the customer. They will be […]



Personal Service Sparks Sales

gs333078

Service trumps price, even in tough times, say many retail experts. Independent retailers often have an edge in delivering personal service.




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Valuing Customer Retention

When asked which measurement of customer data was the most valuable, the largest group of retailers, 86 percent, cited customer retention in a recent survey.




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