First, there was Pepper, the humanoid robot capable of recognizing human emotions and being adapted into more than 140 SoftBank Mobile stores in Japan, and now…
Browsing: customer service
C. Even if the products are great, they will not want to come back if they experienced bad customer service. The goal is to win your…
Monthly subscription box services have been a huge hit with retailers. It’s an easy way to create a personal connection with customers and keep them happy…
It’s so important to create a personalized customer experience, especially in today’s market where we have the easy access Amazon.com. It can seem hard to compete with a business that sells just about everything at affordable prices. But in the end, is that all customers are looking for?
Silver Touch started off as a home business and has grown into a successful independent gift and jewelry store. It is a leading retailer in downtown Bethel, CT.
Mother’s Day is on Sunday, May 13th this year. In 2018, an estimated total of $21.4 billion will be spent on Mother’s Day in the United States.
This month we sat down and had a chinwag over a proper cup of tea with Lisa and Nigel Whitmore, proprietors of local Connecticut retailer UK Gourmet.
Making the holiday shopping season a lucrative endeavor involves more than unbeatable bargains and sales. Its no secret customers scoured the internet for the best prices…
The holidays are fast approaching: few times are more important for store owners and managers.
Ecommerce is growing at 10 times the rate of brick and mortar retail. Store closures dominated the headlines earlier this year: Macy’s®, J.C. Penney®, Payless®, and Toys “R” Us® to name a few.