Can Retail Win the Skills Gap War?

retail associate

In retail, sales are greatly determined by interactions between customers and associates, and results are driven by quality rather than quantity of time spent in these interactions. [Read more]

Employee Relations and Customer Service: What’s the Connection?

employee

If you are a small retail business owner, you may have limited staff and management. Your employees might be a mix of salaried and hourly workers, full and part time, and include family members, students and interns. This group of workers is your greatest asset because they interact directly with your customers. [Read more]

Controversial Overtime Rule About To Become Final – No Refunds and No Exchanges

pay check

n March 2014, President Barak Obama sent an executive memorandum directing Secretary of Labor Thomas Perez to “modernize and streamline” the overtime exemption regulations. [Read more]

Cost-Effective Security Solutions with SensorTags

SensorTags

As retailers, it’s easy to focus on the revenue driving aspects of your store. [Read more]

Steps for Leading a Top-Notch Sales Team

Sales Team

Sales is one of the oldest and for many, most difficult jobs there is. As a store owner or manager, one of your top responsibilities is making sure your business brings in the revenue it needs to not just survive, but thrive and grow. [Read more]

Reaching Consumers in an Age of Banner Blindness

Web Banners

Almost 22 years ago, web banner ads revolutionized advertising. Banner ads were one of the first Internet marketing strategies. [Read more]

Retailer-friendly 401(k)s: Crucial for Employee Performance and Retention

401k

A 2015 Bank of America study revealed that employees cite financial stress as their #1 concern – a rating 5 times greater than they rank their personal health. [Read more]

Retail Karma: Pay it Forward by Marketing with a Cause

Retail Karma

A great quotation by Robert Ingersoll reads, “We rise by lifting others.” Nothing is more true in day-to-day activity, and this philosophy can certainly be applied to small businesses and marketing techniques. [Read more]

Touch Points will define Retail in 2016

Retail Touch Points

Retailers have been obsessed with improving the customer experience, experimenting with ‘revolutionary’ technologies like iBeacons or QR codes just to stay on the cutting edge and remain competitive. [Read more]

Retail E-Learning on the Rise

Retail E-Learning

Retail E-Learning on the Rise [Read more]

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