October is Breast Cancer Awareness Month

Breast Cancer Awareness

2016 celebrates 30 years of awareness, education and empowerment for NCBF, the National Breast Cancer Foundation. [Read more]

Holiday Marketing with Gift Cards

Arroweye Solutions

In today’s digital world, retail customers have come to expect real-time customer service, easy-to-use websites, and a wide choice of payment methods. [Read more]

Make Your Customers Feel Special

Bureau West

There are several tactics to providing a great experience, but they all come down to one thing: making the customer feel recognized as an individual, rather than “just another customer.” [Read more]

Can Retail Win the Skills Gap War?

retail associate

In retail, sales are greatly determined by interactions between customers and associates, and results are driven by quality rather than quantity of time spent in these interactions. [Read more]

Employee Relations and Customer Service: What’s the Connection?

employee

If you are a small retail business owner, you may have limited staff and management. Your employees might be a mix of salaried and hourly workers, full and part time, and include family members, students and interns. This group of workers is your greatest asset because they interact directly with your customers. [Read more]

5 Tips to Keep Employees Happy and Productive

girl working

In light of today’s industrial landscape, it’s becoming more and more important for companies to maintain happy and productive employees. [Read more]

Controversial Overtime Rule About To Become Final – No Refunds and No Exchanges

pay check

n March 2014, President Barak Obama sent an executive memorandum directing Secretary of Labor Thomas Perez to “modernize and streamline” the overtime exemption regulations. [Read more]

Use Customer Experience to Increase Profits

woman helping customer

Customer experience or “CX” is not just a buzzword. It’s an approach that can win new customers, slash churn, and turn customers into evangelists. If your company isn’t utilizing the customer experience perspective, you’re leaving profits on the table. [Read more]

How to Negotiate your Lease Renewal…and Win

Negotiating a Lease

Get Organized. Beginning the lease renewal process should start approximately nine – 12 months in advance for commercial tenants leasing retail or commercial space. [Read more]

3 Keys to Social Media Success

Social Media Success

More than ever it’s crucial for independent retailers to have an online presence that can be easily utilized by their target consumer audience. [Read more]

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