How to Create a Mobile-Friendly Experience in Your Store


A quick look around a crowded store can often make one thing clear: today’s shoppers won’t venture too far without their phones. According to a recent survey from SessionM, ninety percent of retail shoppers use their smartphones while in-store. [Read more]

Take It To The Next Level: Creating A Borderless Retail Experience

borderless shopping

Ninety percent of consumers expect the lines between physical store, online, mobile app, and phone support to be invisible. [Read more]

Five Tips for Getting an A+ in Back-to-School Marketing

back to school

Back-to-school shopping can be a lucrative selling period for merchants, especially if you plan ahead, explore new channels, and execute with “automagic” technology. [Read more]

Back to School Shopping in the Omni-Channel Era

5 Tips to Attract Back-to-School Shoppers

Back-to-school shopping is much different from what it was even a few years ago. Shoppers now have real-time dynamic information in hand, and are making shopping decisions faster. Many retailers are trying to keep up with the frenetic pace of today’s shopper, and struggling with how to execute effective promotional and pricing strategies across the myriad channels consumers use. [Read more]

10 Key Questions to Ask During an Ecommerce Platform RFP

10 Key Questions to Ask During an Ecommerce Platform RFP

A strong ecommerce presence is an essential prerequisite for survival in today’s hyper-connected marketplace. Transitioning to a new platform can be expensive and time-consuming, and success hinges on your ability to effectively address several key points. [Read more]

10 Customer Service Trends to Watch in 2014

10 Customer Service Trends to Watch in 2014

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An Independent Retailer’s Guide to Back-to-School Shopping

An Independent Retailer’s Guide to Back-to-School Shopping

By Jon Stine, Director Retail, Cisco Consulting Services At Cisco, we work with many industry leading retailers and educators across the country to help them connect with consumers, students, parents and faculty. We watch closely any technology trends that show an increased adoption and what this means for our customers. Of late, we see infinite […]

Retailers Shifting Digital Marketing Spend

To capture and capitalize on mobile traffic growth, retailers are looking for ways to optimize their digital marketing campaigns across various devices.  As a result, top investment priorities include tried and true favorites email and paid search. According to the Research, Inc. study, “The State Of Retailing Online 2013: Marketing & Merchandising,” nearly nine […]

Why Retailers Must Become Real-Time


By Gilon Miller, CMO, Upstream Commerce Global eCommerce retail sales hit $1 trillion for the first time in the last quarter of 2012, and Forrester analysts predict U.S. sales will reach $327 billion for 2016. Notably, consumers spent more than $20.7 billion shopping last year using mobile devices, and $5 billion of those purchases were […]