If You’re An Email Marketer, You’re Probably Already A Social CRM ‘Expert’

Social CRM, like many recent trends in marketing strategy, has been defined and positioned in a number of different ways by a number of different analysis, consultants and self-proclaimed experts.  Yesterday, I read a great piece on social CRM from Gartner titled: “First Steps for Social CRM: The Gartner CRM Team’s Perspective.”