With the rise of enormous retailers such as Amazon and Target, it can be a bit overwhelming for smaller retailers to compete. But there’s no need to fear.
Prime Day is a retail holiday invented by Amazon that is exclusive to Prime members. Founded in 2015, the sale brought in $2.41 billion in 2017 and is expected to grow even more this year.
First, there was Pepper, the humanoid robot capable of recognizing human emotions and being adapted into more than 140 SoftBank Mobile stores in Japan, and now we have Jules, an automated intelligence conversation platform adapted into the Miracle Mile Shops in Las Vegas. Technology is becoming a new, successful, driving force for communicating with customers. […]
If you are looking for a specific product and want to know more before buying it, what do you do? Most people turn to Google for answers, either looking at product reviews from other customers or the product descriptions themselves to see if it has everything they need. As a retailer, wouldn’t you rather be […]
C. Even if the products are great, they will not want to come back if they experienced bad customer service. The goal is to win your customers’ hearts and make your store stand out from the rest because, let’s be honest, people have so many options to shop from and they chose YOU, so make […]
Ecommerce continues to grow every day, but there’s something missing amongst all the hype. Since the beginning of time, commerce has been a conversational experience. Businesses have to talk with customers and relate to them in order to make a sale, and according to Michael Perry, Director of Product at Shopify, this conversation “magic sauce” […]
In a decades-long debate, the Supreme Court ruled on June 21st in favor of South Dakota in that small catalog and web retailers will have to comply with the conflicting tax rules of more than 12,000 local tax jurisdictions across 46 states. This is a big win for states and brick-and-mortar retailers, but not everyone […]
There is no doubt that millennials are changing the way the average person shops. They are constantly bringing new ideas and different shopping methods to the retail table and now they are reshaping the American mall, according to retail think tank Coresight Research. Through department store consolidation, a shift to services, growing online apparel sales, […]
Monthly subscription box services have been a huge hit with retailers. It’s an easy way to create a personal connection with customers and keep them happy with new goodies that are put together nicely in a box sent to their house each month, eliminating the need to go out and check for new products. Best […]
Have you ever had a customer complain about a lost package or that it was taking too long to receive their order? Amazon is putting a live mobile tracking feature on their map, allowing customers to know when their expected package is nearby. Many online retailers have overlooked the importance of tracking, or rely too […]