by Nick Santora Retailers count on their customer service representatives to handle all sorts of issues, but are they prepared to defend against cyber attacks? With countless onslaughts happening around the world leading to data breaches and ransomware, this is why now, more than ever, cyber security awareness is of the utmost importance. Your company’s […]
E-Commerce
Marketplaces Next Best Thing for Retail in 2022
by Jim Stirewalt In 2021, we saw a rapid increase of investment in marketplaces from established retailers and businesses, as well as technology platforms looking to boost commerce revenue and customer experience. Given the fast pace of adoption last year, industry experts have given their thoughts on what the new year holds in store for […]
Print on Demand Manufacturing for Your Ecommerce Business
In order to compete with Amazon, brands and retailers are turning to print-on-demand manufacturing. This process, also called cloud manufacturing, emerged over the past decade and is beginning to revolutionize the supply chain industry. Driven by the explosive growth of ecommerce and shifting consumer preferences, the global cloud manufacturing market is expected to reach about […]
Challenges & Solutions for E-Tailers this Black Friday & Cyber Monday
by Kenny Tsang Black Friday and Cyber Monday are back with a bang, and experts project sales from the global shopping events to boost what has been a record $4.89 trillion year for retail ecommerce. Nearly a third of the year’s holiday spending occurs during this short period, giving sellers on sites like Amazon, eBay, […]
5 Best Ecommerce Platforms for Independent Retailers in 2022
by Shannon Flynn It has become easier than ever to find any product or service with a few strokes of the keyboard. Online shopping is booming and has been since the early days of Amazon, and the COVID-19 pandemic has only strengthened the ecommerce industry as more customers went online to order everything from groceries […]
Personalized Packaging Drives Loyalty & Market Share
by Jamie Saucedo You do not have to be a toddler to love the box as much as what is in it. The same can be said for businesses looking to gain market share. In an age of personalization, focusing on custom packaging can provide a measurable advantage at a much smaller cost than other […]
Best Tips & Practices for Dealing with Refund Abuse
Returns have always been a sore spot for retailers, especially right after the holiday season. With the surge in online shopping that was brought on by the pandemic, refund abuse is becoming an even bigger concern, and experts predict this issue will only continue to grow. According to Atlas VPN, more than $1 trillion was […]
Shoppers Want Online Chatbots & Recommended Content
What exactly are consumers looking for? The COVID-19 pandemic has caused a huge shift in the way they shop and what they want in terms of experiences from retailers. A new survey from Lucidworks, a provider of the Connected Experience Cloud for digital experiences, outlines how shoppers interact with chatbots, product and content recommendations, and […]
Top 5 Ecommerce Trends for 2022
by Brad Shorr COVID lockdowns accelerated the shift from brick-and-mortar to online shopping. With rising demand, competition to attract and keep ecommerce customers will heat up in 2022. Since online growth is expected to continue to rise in the coming year, here are five trends that all ecommerce operations should prepare for now: 1. Omnichannel […]
New Year’s Retail Resolutions
New year, new you! While the second half of 2021 is going much better than the first half, it has still been an oddball year for retailers. 2020 was spent tip-toeing around the pandemic, this year many businesses were transitioning back to normal, and 2022 is going to bring along some more big changes. Independent […]
