According to a new report by Sitel Group, the customer experience management company, nearly all of U.S. employees think that the employee experience affects customer experience. More particularly, employees who receive regular on-the-job training say they deliver better customer experience, customer service and overall care to clients. How you’re training your employees has more of […]
Marketing & Management
Be Nice or Bust: Studies Show Small Businesses Held to Higher Standards
by Don Campbell A University of Toronto, Scarborough, researcher has found that small businesses are held to higher customer service standards because shoppers expect them to be more friendly, honest, and helpful than large or chain stores. The research, published in the Journal of Consumer Research, looked at how company size not only affects customer […]
Warm Weather’s Impact on Shopping
Aside from the economy, weather has the biggest impact on consumer behavior, according to the British Retail Consortium. Weather directly impacts shoppers’ moods, their purchasing decisions, where consumers buy, and even how much they spend. There are obvious examples of this, like higher ice cream sales on a warm summer day, or umbrella sales during […]
Ace Back to School Sales
Last year, back-to-school and back-to-college spending reached a whopping $82.8 billion, according to the National Retail Federation. Shoppers spend more on back-to-school and back-to-college than consumers spend on Mother’s Day, Father’s Day and Valentine’s Day combined. After the winter holidays, back-to-school is the biggest shopping occasion in the United States in terms of dollars spent. […]
Creating Targeted Marketing Efforts Without Increasing Your Ad Spend
As a local retailer, you have the distinct advantage of personally knowing your customers better than any large retailer ever could. And there’s no doubt that your personal familiarity with shoppers and your town are reflected in the in-store experience. But, when it comes to marketing outside of your store, there are different strategies you […]
The Evolution of Customer Loyalty
Even though it’s been proven that more customers prefer to shop in store than online, it can still be a dizzying process trying to market to them and keep them loyal. You might even stop trying to bring old customers back and put your focus on bringing new ones in. Imagine being able to win […]
Meeting Customer Experience Expectations in 2019
ThirdLove has been attempting to dominate customer experience in the retail industry since 2013, and to be quite honest, they’ve been doing a great job. Unlike traditional retailers that find one thing that works and sticks to it, ThirdLove is constantly changing and evolving around their customers. By using the power of technology and open […]
Uber Freight Satisfies Small Business Shipping Woes
Trying to satisfy your customers’ shipping needs can be a long, tiring, and expensive process, especially if you’re just starting out in the retail business. The growing demand for faster shipping is inevitably leaving the little guys behind because they can’t keep up, and this is where Uber has stepped in to help the cause. […]
Sell More Souvenirs This Summer
The U.S. novelty, souvenir, and gift industry includes about 23,000 stores with combined annual revenue of close to $16 billion. According to First Research, “The profitability of individual companies depends on effective merchandising and the ability to generate store traffic. Large companies have advantages in purchasing, distribution, and marketing. Small companies can compete effectively by […]
Mother’s Day 2019 – Consumer Insights and Promotional Tools
Mother’s Day, one of the biggest retail holidays of the year, is just around the corner. A total 86 percent of Americans celebrate Mother’s Day and spend an average of $180 per person. Last year, shoppers spent more than $23 billion on well-deserving moms, according to the National Retail Federation. What Shoppers are Buying for […]
