Returns are always the grunt work of the holiday season. It’s bad enough that all the excitement is over come January 2nd, but then retail businesses get an influx of customers trying to return their holiday gifts. A Savanta study found that during the upcoming season, 77 percent of consumers surveyed said they plan to […]
Retail News
Being Proactive About Preventing Employee Theft
by Sabrina Schnetzer The retail industry faces many challenges when it comes to hiring and maintaining quality employees. One of the hardest problems to overcome is employee theft. An employee is 5.4 times more likely to steal from their company than a customer is. As a result, employee theft alone costs U.S. businesses $50 billion annually. […]
What to Expect From Payment Processing for Small Businesses in 2020
by Todd Spear When it comes to payment processing, 2020 will bring more options to the table. As the ways consumers pay for goods diversify, there’s a need for stronger security. The Rise of Generation Z Generation Z (folks born from the mid-90s through about 2015) represents a group of consumers who won’t remember a […]
The Guide for Indie Retailers Considering Automation Through RPA
by Daniel Pullen What is robotic process automation? Broadly speaking, RPA is a useful tool for maximally efficient use of a company’s resources, where ‘tool’ refers to both software and services. As the word ‘tool’ might suggest, functionality is the core feature of RPA, in the sense that it is a technology that enables optimal […]
The Benefits Beyond Black Friday
by Kris Tait Black Friday is a landmark holiday in the retail calendar, so much so that in previous years, some industries have seen the post-Black Friday madness amount for as much as 40% of their yearly revenue. The day is famous for frenzied shoppers desperate to snag a holiday bargain, and stores find themselves […]
American Express Delivers Interactive Experiences for Small Business Saturday
Small Business Saturday is right around the corner, are you excited? Indie retailers are finishing the last minute touches for their displays and events, consumers are ready to start checking off items on their loved ones lists, and even some cities and towns are celebrating this day. This is the 10th anniversary of Small Business […]
Increasing Retail Sales with Data Analytics
Retail data monetization is the process of using your company’s transaction and customer data to optimize the way you make and spend money. There are two different ways to monetize data: direct monetization and indirect monetization. Direct data monetization is when a company sells their data to another party. This can be done in many […]
Purchases That Come Back to Haunt You
by Eran Rozenfeld A higher percentage of sales are starting to result in returns. Many people order items with no intention of keeping them. Sometimes it’s a matter of short-term usage, such as buying a new suit for an event, and returning it the next morning. Other times, it’s just part of a selection process […]
What Customers Want From the Checkout Process
by Jasmine Glasheen Online shopping may be growing in popularity among today’s time-strapped shoppers, but the lure of the brick-and-mortar store still brings out customers’ longing for a good, old-fashioned brick-and-mortar shopping experience. Since many small business owners are hyper-focused on bringing foot traffic into their stores, there’s one factor many overlook: the role of […]
How E-Cigarette Regulations Are Affecting Retailers
Vaping and e-cigarette resellers are all on edge with the deaths and illnesses that have reportedly been linked to them. Walgreens, Walmart, Kroger and Rite Aid are only some of the retailers that have decided to pull these products from their shelves. With the developing regulations in a growing number of states and municipalities, businesses […]
