by Tom Ertler A recent Bloomberg article predicts that even though the U.S. economy is set to reopen soon, the peak shopping season could be filled with “lumps of coal.” This is a festive metaphor that no retailer wants to hear. However, after many months of relying solely on online shopping, many shoppers are itching […]
Retail News
The 5 Top Areas Retailers Plan to Improve During Reopening
by Bobby Marhamat Savvy retailers recognize that the tactics which served them well before the COVID-19 pandemic may not lead to the same success in a post-pandemic world. As consumers become increasingly selective about where they spend their time while out and about, stores must create the best in-store experiences possible to woo the masses. […]
Open the Gates: What Will Your Customers Do Next?
by Vladimir Kuchkanov It seems that COVID-19 related news is fading away. Even though according to WHO, it is too early to relax restrictions, a number of European countries, including Spain, Italy, Greece, and Austria, are planning to open their borders for tourism in the next few weeks. Even the New York Stock Exchange (NYSE) […]
The Grand Reopening: How Retailers Can Stay Ahead of COVID in the Months & Years Ahead
by Kevin Grauman The reopening of in-person commerce is finally a reality we can celebrate. Unfortunately, this pandemic is not over, and it may be months — or even longer — before we are in the clear. Until then, it is up to each store to maintain a safety standard that will allow for the […]
Stores Must Transform Their Store Environments to Meet the New Realities of Retail
by DisplayMax, Inc. The new realities of retail are unfolding daily within every marketing channel as the country enters into the next phase of the Coronavirus crisis. With shutdowns being lifted and shoppers beginning to return, the critical issue facing retailers is whether customers will have the trust and confidence to safely enter their doors […]
Survey Found 60% of Retailers Say They Aren’t Sufficiently Handling Customer Service Inquiries
by DeviceBits DeviceBits, a Results Company and a leading artificial intelligence software provider, recently announced the results from its latest survey, revealing that the majority of retailers using online customer care options lack effective tools needed to support an influx of customers who are shopping online. Due to the COVID-19 pandemic, retailers have been forced […]
Are Retailers Required to Compensate Non-Exempt Store Associates for Temperature Checks?
by Jeffrey H. Ruzal Retailers around the country are eager to re-open after the lengthy and debilitating COVID-19 shutdowns. However, it is not as easy as simply throwing open ones doors to the waiting throngs of consumers who have likewise been shut-in, desperately yearning for brick-and-mortar shopping. Safety is paramount for both businesses and the […]
How Will Your Company Emerge From COVID-19?
by Jennifer Bankston We all learned growing up (hopefully) that our deeds define who we are. Times of crises especially reveal what kind of character people, and companies, have. The coronavirus pandemic is no exception. It’s forcing companies to evolve rapidly regardless of size, industry, or location. As we fear job loss and lament the […]
How to Participate in Independent Retailer Month
Independent Retailer Month is coming up in July and small businesses could use the help now more than ever. It’s been a rough couple of months for everyone with the COVID-19 pandemic and nationwide shutdowns, but as storefronts are starting to open their doors again, it’s a prime time to get your customers excited for […]
Nearly One-Third of Consumers Perceive No Communication as Bad News During COVID-19 Pandemic
by Media Frenzy Global In the midst of COVID-19, consumer sentiments have drastically evolved as they’ve become more conservative with spending and more selective on what and where to purchase. The global study, Don’t Stop, The Future is Now, released by Media Frenzy Global in partnership with Arlington Research, revealed just under a third (31%) […]
