A new report reinforces what many savvy retailers already know: social media works as a way of reaching customers. Now you have to implement it.
An analysis from Retail Customer Experience.com has taken a close look at how customers perceive retail outlets, and the findings are surprising. In the study, it’s noted that something as simple as an end-cap with corners can trigger an ancient avoidance-response system within people, whose brain sees sharp corners as a danger, and turn away. […]
Sir Terry Leahy, CEO of Tesco, Britain’s largest supermarket chain, offered ten management lessons, recently at the National Retail Federation’s (NRF) Annual Conference in New York. They are: Find the truth. Don’t just rely on research or past experience. Find out where your company stands now by talking directly to the customer. They will be […]
Service trumps price, even in tough times, say many retail experts. Independent retailers often have an edge in delivering personal service.
When asked which measurement of customer data was the most valuable, the largest group of retailers, 86 percent, cited customer retention in a recent survey.