Internet based businesses should follow some general rules in design and presentation to create a customer friendly feeling.
Browsing: customer service
One of the big shifts in shopping last year was the emergence of social ecommerce, as brands and retailers found that social networks aren’t just a…
Mobile marketing has great potential to increase a retailer’s return on equity. How could this be? Well, cell phones provide a cost effective marketing and customer…
Independent retailers who like to see what they’re buying have a friend with the folks at Los Angeles based, JC Sales. While buying on the web…
Although in-store retail spending jumped significantly this past holiday season over last year, rising a healthy 5.5 percent according to MasterCard, that number was overshadowed by…
A popular saying in the marketing world is that it costs 10 times as much to acquire a new customer than it does to keep an…
A recent study from NY based ICC/Decision Services shows that while retail associates are focusing on their customers, they’re not taking the extra steps needed to…
Word of the Chapter 11 filing of video giant, Blockbuster, does not necessarily mean a death knell for all video stores. According to the Christian Science…
A new report reinforces what many savvy retailers already know: social media works as a way of reaching customers. Now you have to implement it.
An analysis from Retail Customer Experience.com has taken a close look at how customers perceive retail outlets, and the findings are surprising. In the study, it’s…