Customer service is important to your retail store because first impressions matter…a lot! The employee greeting your customers and answering the phone is the most important person in your store from a customer service standpoint. They are the first contact with your customers, and they must make your customers smile.
Business success relies on an efficient customer and business workflow. As a storeowner, you must determine which systems have the potential to steer your business to new levels of growth. An EPOS system has become quite common as merchants find that competition is the answer to various challenges.
“Show and sell” is a smart approach for independent retailers for the Christmas and holiday season. Three ways to promote seasonal merchandise are selling the products you use for decorations, integrating products you sell into your decorations, and adding a personal touch by discussing and/or demonstrating your products.
The Cisco Customer Experience Report surveyed 1,511 consumers across ten countries to reveal their desired retail shopping experience. Retailers who want to stay competitive should be aware of the following key findings: One-third (34 percent) of global consumers use multiple channels when shopping. 23 percent of consumers made in-store purchases based on research they did online, […]
There is no doubt that the core of merchandise operations has changed. Specifically, optimization tools and techniques can infuse the entire merchandise life cycle.
Aggressive pricing and matching guarantees can do much to dissuade customers from making a mobile purchase as they walk out the door.
Improving customer satisfaction is top priority for retailers across all areas of business.
In retail, habits good or bad make your store what it is. The key is controlling them. If you recognize what behaviors need to be changed, then even a small effort can create big changes.
HalMark Systems has been a leading supplier of price marking guns, label makers and associated accessories for 28 years.
Improve your ecommerce site’s checkout process and decrease the number of customer exits.