by Brooke Chaplan Most businesses benefit from the summer rush when it seems like the customers never stop flowing through the doors. Promotions, recent releases, and trends can all leave your store facing a sudden inflow of people wanting to buy your products. Preparation is critical for these times since potential sales are lost if […]
by Danielle Higley Depending on your industry, workflows, or a thousand other factors, your business may be leaving tax savings on the table. That’s why it’s so important to have a good accountant or bookkeeper on speed dial around tax time. You never know what sort of credits or deductions you might qualify for until […]
by RJ Horsley With 2019 coming to a close, it’s important for retailers to step back and evaluate their current situation in order to streamline processes and propel business forward in the new year. Of course, that’s easier said than done without a plan of action. Based on consumer trends and the increasing availability of […]
According to a new report by Sitel Group, the customer experience management company, nearly all of U.S. employees think that the employee experience affects customer experience. More particularly, employees who receive regular on-the-job training say they deliver better customer experience, customer service and overall care to clients. How you’re training your employees has more of […]
The overarching theme of retail consumers in 2019 is high expectations. Higher consumer confidence, higher wages, innovative startups and emerging technology all contribute to unrelentingly high standards. But, for all of those same reasons small businesses are in a better position now, more than ever, to exceed consumers’ high expectations. Here’s a deeper dive into […]
Whether you’re looking to ramp-up your December holiday sales or take advantage of downtime in the slower winter months, there’s always a good reason to kick your sales training up a notch. Here are six strategies to help your team take sales to the next level. Have a Pre-Shift Chat In order for your employees […]
The economy is booming: consumer confidence is at an over 18-year high, and all signs point to a record-breaking holiday sales season. But, do retailers have the employees they need to handle the high volume of shoppers? With a 48-year record low unemployment rate of 3.7 percent, retailers across the country are struggling to attract […]
One of the biggest complaints with working in retail is the unsteady hours. One week you may be working thirty-five hours and the next you could be working fifteen. It’s hard to make plans with inconsistent hours and there’s never a definite paycheck.
Your employees are your business. They greet and serve your customers, they open and close the shop, they handle the money, and they work alongside you in your retail store.
Hiring for an e-commerce company is no small feat. The success of your business is highly dependent on the collective efforts of your team.