According to a new report by Sitel Group, the customer experience management company, nearly all of U.S. employees think that the employee experience affects customer experience. More particularly, employees who receive regular on-the-job training say they deliver better customer experience, customer service and overall care to clients. How you’re training your employees has more of […]
employment
2019 Economic and Consumer Outlook
The overarching theme of retail consumers in 2019 is high expectations. Higher consumer confidence, higher wages, innovative startups and emerging technology all contribute to unrelentingly high standards. But, for all of those same reasons small businesses are in a better position now, more than ever, to exceed consumers’ high expectations. Here’s a deeper dive into […]
6 Tips for Training Your Retail Staff to Sell More
Whether you’re looking to ramp-up your December holiday sales or take advantage of downtime in the slower winter months, there’s always a good reason to kick your sales training up a notch. Here are six strategies to help your team take sales to the next level. Have a Pre-Shift Chat In order for your employees […]
How to Attract Seasonal Workers in a Booming Economy
The economy is booming: consumer confidence is at an over 18-year high, and all signs point to a record-breaking holiday sales season. But, do retailers have the employees they need to handle the high volume of shoppers? With a 48-year record low unemployment rate of 3.7 percent, retailers across the country are struggling to attract […]
Connecting the Dots: Employee Scheduling and Sales
One of the biggest complaints with working in retail is the unsteady hours. One week you may be working thirty-five hours and the next you could be working fifteen. It’s hard to make plans with inconsistent hours and there’s never a definite paycheck.
Tips to Reduce Retail Employee Turnover & Absenteeism
Your employees are your business. They greet and serve your customers, they open and close the shop, they handle the money, and they work alongside you in your retail store.
Hiring Strategies for a Growing E-Commerce Business
Hiring for an e-commerce company is no small feat. The success of your business is highly dependent on the collective efforts of your team.
Elements of High Performing Retail Teams
A team is a small group of people who are committed to working together to achieve the desired goals.
Federal Judge Blocks Department of Labor’s Overtime Rule
Earlier this year, the Obama administration and Department of Labor passed a groundbreaking update to the national overtime rule. The new regulation, scheduled to take effect on December 1st would raise the salary threshold for overtime pay from $23,660 to $47,476. In other words, all employees, with a few exceptions, who are salaried under $47,476 […]
Can Retail Win the Skills Gap War?
In retail, sales are greatly determined by interactions between customers and associates, and results are driven by quality rather than quantity of time spent in these interactions.
