Over a quarter of American consumers have accidentally bought at least one counterfeit product in the past year, and 52 percent of U.S. consumers have lost trust in a brand after buying a fake product online. 32 percent of American consumers believe online marketplaces should be doing more to stop the purchase of counterfeit goods, […]
Retailers know there is a major shift currently underway in the payment industry.
Return fraud costs retailers billions of dollars every year. According to the National Retail Federation’s 2013 Return Fraud Survey, the industry will lose an estimated $8.76 billion to return fraud this year, and $3.39 billion during the holiday season alone.
Business success relies on an efficient customer and business workflow. As a storeowner, you must determine which systems have the potential to steer your business to new levels of growth. An EPOS system has become quite common as merchants find that competition is the answer to various challenges.
Andrew Wren discusses the delicate balance between customer service and return fraud prevention in this podcast.
Holiday crowds and overflowing shelves provide opportunities for dishonest shoppers to take advantage of retailers with return fraud.
The Android Scam Detector is a free mobile and web application that exposes more than 550 of the world’s most fraudulent activities.
The return of stolen merchandise and used non-defective merchandise, including special occasion apparel and certain electronics, continues to pose a huge problem for online retailers and brick and mortars alike. These all too common types of return fraud cost American retailers $14.4 billion in 2011, according to the National Retail Federation, up from $9.4 billion […]
Procedural review audits (PRAs) are an effective tool for systematically combating return fraud.
The most common type of return fraud is return of stolen merchandise. Wardrobing, the return of used non-defective merchandise, like special occasion apparel and certain electronics, also poses a huge problem, as more than six in 10 retailers (61.4 percent) say they have been victims of this activity within the past year. Yet according to […]