Returns have always been a touchy subject for retailers. You have to know your battlegrounds and find that sweet spot to not only keep customers happy, but also to keep your store up and running. Returnly, the post-purchase payments company for retailers and brands that care about customer loyalty, is changing the return experience for […]
management
The Short and Long of Retail Going Green
According to Business Insider, every year 32 billion garments are produced for the U.S. market. 64 percent of them end up in a landfill. While fast fashion is easy on shopper’s wallets, it is hard on the environment. Luckily for retailers, as more people are becoming aware of environmental issues and the impact shopping habits […]
New Study Shows Employee Experience Impacts Customer Experience
According to a new report by Sitel Group, the customer experience management company, nearly all of U.S. employees think that the employee experience affects customer experience. More particularly, employees who receive regular on-the-job training say they deliver better customer experience, customer service and overall care to clients. How you’re training your employees has more of […]
How BOPIS Can Boost Your Bottom Line
According to Retail TouchPoints, 90 percent of retailers plan to implement buy-online, pickup in-store (BOPIS) by 2021. And, for good reason: more than half of consumers nationwide have used BOPIS within the past year. 61 percent of shoppers that use this pickup tool end up buying more products when they visit the store to pick […]
Online Meets Brick and Mortar with the Help of Fifth Wall
As massive retailers such as Sears and Payless are leaving vacant storefronts, online indie retailers and pop-up shops have been moving into the brick and mortar spaces. More e-tailers are finding out the importance of having a physical presence, but getting the funds to move into a storefront can be a bit difficult. That’s where […]
7 Tips for Opening a Second Storefront
If you can’t keep your products on the shelves, have lines out the door, or otherwise can’t keep up with your customer demand, it may be time to open a second storefront. You want to replicate the smashing success of your first store. But, there are a few key things to keep in mind when […]
Money Saving Tips for Your Business
Running a business can be hard work and very costly, especially if you’re just starting out in the field. Instead of throwing any extra change into a piggy bank like your mother taught you, there are easier ways of cutting costs, and Independent Retailer has put together tips for just that. Between advice from CEOs […]
How to Create an Immersive In-Store Experience
70% of our economy is driven by consumer spending. Mark Mathews, NRF Vice President for Research Development and Industry Analysis, says “as long as you have a strong consumer, you have a strong position.” How do you create strong consumers for your store? By offering them a great experience. Jill Standish of Accenture said at […]
Ingredients for a Successful Direct to Consumer Startup
What do Casper, Allbirds, Brandless, Burrow, and Snowe all have in common? For starters, they are all ecommerce startups launched within the past few years that are extremely successful in terms of revenue, brand identity, and recognition. What else do they have in common? They all used the same brand company to launch their business. […]
4 Steps for Choosing a POS System
Choosing a point-of-sale (POS) system is a big decision. The right system can make your business operate much more efficiently, help manage inventory, provide data to make better purchasing and staffing decisions, and improve customer service. Many of the POS systems available for retailers advertise similar features. But, they are not all created equal. Here’s […]
