by Elizabeth Cichowski Whether or not retailers are requiring their employees to wear face masks, those employees need to make a human connection if you want to increase sales and capture market share from your competition. That valuable discussion brings up a completely different issue: If you are implementing new policies due to this pandemic, […]
management
Four Ways Indie Retailers Can Cut Costs for Opening Week
by Brooke Chaplan Few times in life are more stressful and more cost-laden than the days leading up to a new business launch. However, there are a few steps that retailers can take now to reduce the initial outlay, protect their investment, and eliminate the hidden costs and last-minute expenses that often derail new businesses […]
Retail Employee Engagement and COVID-19: Getting Back to Work
The other night I saw a Big Lots TV commercial. Instead of the usual, slightly sad COVID-era piano soundtrack, it opened with an upbeat version of Put A Little Love in Your Heart. It showed real employees cleaning, sanitizing, stocking shelves with toilet paper, and smiling. It ended with the tagline “Your Neighborhood Discount Store.” […]
The Different Return Personas and How to Combat Them
Retailers lose more than $600 billion each year to sales returns. Labeled the “ghost economy” by IHL Group, retailers in North America accounted for $183 billion of that number alone. Understanding the importance of returns in the consumer journey is critical for indie retailers looking to stay competitive and succeed in today’s online marketplace. Returnly, […]
Four Ways Retailers Can Focus on Supply Chain Management to Handle COVID-19
by Brooke Chaplan COVID-19 is having a tremendous effect on the economy at large and the day-to-day operations of companies around the world. With many business owners wondering how to keep their companies afloat during this time, proper supply chain management is more pertinent than ever. Here are some ways indie retailers can focus on […]
Q&A With Pranav Tyagi on How Retailers Can Survive the Coronavirus Impact
Within the last month, thousands of retailers have closed their brick-and-mortar doors to consumers to minimize the risk of spreading the coronavirus. While a necessary move, the implications include enormous losses in revenues and the likelihood of employee layoffs, which is forcing retailers to quickly adapt to survive. To remain competitive, Pranav Tyagi, CEO of […]
Trends Fueling Retail’s Brick & Mortar Digital Transformation
by Derek Jones, VP Enterprise Solutions AMERICAS at Deputy Technology is seeping into every aspect of the brick-and-mortar experience, from customer communications to workforce management, payments, in-store product personalization, and more. In fact, a solid digital transformation strategy is now standard to survive in today’s infamous and often overblown retail ‘apocalypse.’ Take Macy’s, for example. […]
Get Money Back with these 2020 Tax Tips for Retailers
by Danielle Higley Depending on your industry, workflows, or a thousand other factors, your business may be leaving tax savings on the table. That’s why it’s so important to have a good accountant or bookkeeper on speed dial around tax time. You never know what sort of credits or deductions you might qualify for until […]
Five Mistakes to Avoid When Building & Designing a New Storefront
by Lizzie Weakley Brick and mortar is still a force in the market. Customers don’t always want to wait for UPS to drop products on their doorsteps. Instead, they may want to go out and shop in a public space. However, with such fierce competition from online retailers, business owners need to use some strategy. […]
Splitit Survey Finds Online Return Process is Key to Customer Experience & Web Conversion
A recent survey by leading monthly installment payment solution Splitit highlights the growing importance of consumer returns within the ecommerce industry. The Splitit survey revealed that a good return policy is not only key to overall customer experience, but directly affects web conversion and, ultimately, a retailer’s bottom line. Returns, Returns, & More Returns Online […]
