by Lizzie Weakley Brick and mortar is still a force in the market. Customers don’t always want to wait for UPS to drop products on their doorsteps. Instead, they may want to go out and shop in a public space. However, with such fierce competition from online retailers, business owners need to use some strategy. […]
management
Splitit Survey Finds Online Return Process is Key to Customer Experience & Web Conversion
A recent survey by leading monthly installment payment solution Splitit highlights the growing importance of consumer returns within the ecommerce industry. The Splitit survey revealed that a good return policy is not only key to overall customer experience, but directly affects web conversion and, ultimately, a retailer’s bottom line. Returns, Returns, & More Returns Online […]
Starting The Year Off Right: 5 Tips for Retailers to Improve Efficiency in the New Year
by RJ Horsley With 2019 coming to a close, it’s important for retailers to step back and evaluate their current situation in order to streamline processes and propel business forward in the new year. Of course, that’s easier said than done without a plan of action. Based on consumer trends and the increasing availability of […]
Being Proactive About Preventing Employee Theft
by Sabrina Schnetzer The retail industry faces many challenges when it comes to hiring and maintaining quality employees. One of the hardest problems to overcome is employee theft. An employee is 5.4 times more likely to steal from their company than a customer is. As a result, employee theft alone costs U.S. businesses $50 billion annually. […]
Purchases That Come Back to Haunt You
by Eran Rozenfeld A higher percentage of sales are starting to result in returns. Many people order items with no intention of keeping them. Sometimes it’s a matter of short-term usage, such as buying a new suit for an event, and returning it the next morning. Other times, it’s just part of a selection process […]
Turn Small Business Saturday Traffic into Future Sales
by John Oechsle The holidays are just around the corner and for many small or midsized businesses (SMBs), and that means the potential for big sales. Small Business Saturday, which is held the day after Black Friday, has become a beacon, driving shoppers to seek out and support local small businesses while on the hunt […]
The Complete Guide to BOPIS: What Retailers Need to Know
by PriceSpider Buy-online, pick-up-in-store (BOPIS), also known as “click and collect,” is quickly becoming one of the most popular ways to shop. Last year, more than any previous year, more consumers bought products online and then picked them up at a local store. If your products are sold in both ecommerce and retail stores, BOPIS […]
Retailers Outside of California Still Affected by the CCPA
The starting date for the California Consumer Privacy Act (CCPA) is looming over retailers’ heads. Whether or not you think your business may be affected by it, there’s a good chance it might. Waiting until after the holiday season to comply with the act can lead to massive fines, the loss of customers, and even […]
Black Friday Cyber Security for Retailers
by Damon Culbert The retail industry is the most at risk from cyber attack, with one report from Business in the Community suggesting that 43 percent of retail businesses have the fewest cyber security measures in place. With Black Friday around the corner, the retail industry is headed into the busiest period of the year. […]
BigCommerce Offers Better Solution for CBD E-Tailers
BigCommerce, the leading open SaaS ecommerce platform for fast-growing and established brands, recently introduced a streamlined way for merchants to sell hemp and hemp-derived cannabidiol (CBD) products online. Available immediately, BigCommerce for Hemp & CBD brings together industry-leading ecommerce tools and services tailored for hemp and hemp-derived CBD commerce to provide merchants and manufacturers a […]
