It’s hard to fathom how quickly retail is changing as a result of smart mobile devices. Go back just a few years – to 2007 – and watch Steve Jobs’ on-stage introduction of the original iPhone.
The days of debating mobile’s potential are over. According to search giant Google, mobile traffic has surpassed desktop traffic.
In retail, social media has become a proving ground for building loyalty, driving traffic and sales, advertising and customer service.
Advertisements and valuable content can bring your audience to your website, but what is driving them to your store?
Mobile devices have given customers new ways to interact with merchants.
Retailers know there is a major shift currently underway in the payment industry.
Instant access to digital content on mobile devices is reshaping the decision-making process of consumers, as they increasingly seek out and integrate relevant information during the buying process – even if the purchase ultimately takes place at a brick-and-mortar store.
Retail habits are changing. More and more consumers are using their smartphones and tablets to make purchases.
In the digital age, one thing is certain. Consumers crave instant gratification.
Linkett has created an infographic to illustrate how today’s shoppers use technology, especially mobile phones, while in retail stores.