by Christel Grizaut The COVID-19 pandemic forced retailers to improvise and rapidly implement sweeping changes as they struggled to survive. Now, the chaos is gradually giving way to a new order, and as they look to 2022, many businesses are finally hoping for a more orderly and “normal” year. However, there is a catch: many […]
returns
Simple Steps for Creating a Quick & Easy Returns Process
The holidays are always a stressful and busy time for retailers, especially this year with all of the supply chain delays eating away at consumer patience. Even once the holidays are over, returns start to flood in and wreak havoc all over again. Unfortunately, many smaller retailers still do not have a quick or easy […]
Best Tips & Practices for Dealing with Refund Abuse
Returns have always been a sore spot for retailers, especially right after the holiday season. With the surge in online shopping that was brought on by the pandemic, refund abuse is becoming an even bigger concern, and experts predict this issue will only continue to grow. According to Atlas VPN, more than $1 trillion was […]
How to Save Money with These Shipping Secrets
As ecommerce shopping continues to grow, consumers continue to expect free shipping and free returns, since retail conglomerates such as Amazon and Walmart allow this to be their competitive mark. Indie retailers feel they must compete and eat the cost both ways in order to give shoppers what they want, which is causing friction in […]
The Environmental Cost of Free Online Returns
U.S. online purchases over the 2020 holidays grew 32.2 percent from 2019, totaling a record $188.2 billion, according to CNBC. This surge in ecommerce activity is translating into record returns volume, once again leaving shipping carriers strained as they get overloaded with packages. Leaving a Massive Environmental Footprint While the idea of free online returns […]
How to Develop a Returns Strategy Around COVID-19 Challenges
With retailers putting the finishing touches on their holiday preparations, it’s now time to start thinking about the new year. Before the red hearts and chocolates of Valentine’s Day flutter your mind, there’s one more crucial aspect of the holidays that cannot be forgotten: Returns. Holiday returns are the jammed funny bones of this busy […]
The Different Return Personas and How to Combat Them
Retailers lose more than $600 billion each year to sales returns. Labeled the “ghost economy” by IHL Group, retailers in North America accounted for $183 billion of that number alone. Understanding the importance of returns in the consumer journey is critical for indie retailers looking to stay competitive and succeed in today’s online marketplace. Returnly, […]
How to Make Every Day Feel Like Earth Day
As climate change causes worldwide concern and prompts calls for governmental action, consumers are putting the pressure on businesses to step up their sustainability standards and practices. Earth Day, coming up on April 22nd, is a great time to show shoppers how your store ‘goes green,’ but it doesn’t have to stop there. Shoppers Flock […]
Online Shoppers Say It’s Retailers’ Responsibility to Minimize Environmental Damage Caused by Returns
Returns of products purchased online generate five billion tons of trash and 15 million metric tons of carbon dioxide (CO2) annually. And while consumer behavior can contribute to this, the majority of online shoppers say it is the retailers’ responsibility to address the environmental damage caused by returns. That is the finding of a new […]
Splitit Survey Finds Online Return Process is Key to Customer Experience & Web Conversion
A recent survey by leading monthly installment payment solution Splitit highlights the growing importance of consumer returns within the ecommerce industry. The Splitit survey revealed that a good return policy is not only key to overall customer experience, but directly affects web conversion and, ultimately, a retailer’s bottom line. Returns, Returns, & More Returns Online […]
